Romsley Country Store - Great and small, we cater for all

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Tel: 01562 710 586

Welcome to the R.C.S Online Store - Buy all your pet supplies in one place!

Terms & Conditions

 

How to make a Purchase

Browse through our products and select the items you wish to purchase and add them to your shopping basket.

Once you have completed your selections click on Checkout and you will be asked for your details that are required to process your order. You will receive an email from Romsley Country Store Ltd within 48 hrs that your order is being processed.

Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right no longer than 7 working days after the day on which you receive the Products. If you wish to exercise your right to cancel this contract after your order has already been despatched please follow the procedure set out in our returns procedure.

Payment

We accept the following major credit and debit cards:- Visa, MasterCard, Switch, Solo, Delta through a secure environment. All transactions are shown in pounds Sterling.


Availability

We try to hold stocks of all styles of our products, however occasionally an item will be out of stock, if this is the case we will inform you.If there is a price difference we will also inform you and if you wish to cancel a refund will be issued.  All delivery dates are estimates and are subject to availability. We reserve the right to cancel any order.


Prices and Special Offers

Prices and special offers shown or available on the Romsley Country Store website may differ from prices and special offers available in store.

All prices include VAT.


Discount Vouchers / Voucher Codes

From time to time Romsley Country Store may offer voucher codes for both monetary and percentage discounts. Voucher codes can only be redeemed by placing your order online by entering the code at the checkout. Only one discount code may be used per order.


Delivery

You can have your goods delivered to your home address or to an alternative delivery address. The contents of your order and your delivery postcode will determine which delivery service you will be offered. If your goods are out of stock we will advise you by e-mail.

We do not currently accept orders originating from outside the UK mainland and only deliver to addresses in the UK Mainland. ** The Scottish Highlands, Northern Ireland, Isle of Man, and the Channel Islands will be special delivery rates please contact our team for details. **

We are not currently able to deliver to Southern Ireland, sorry for any inconvenience.


Images

Please note images may differ from the Actual product you receive. This could relate to new packaging design or image colours that are used for illustration purposes only.


Returns

If you find the goods unsuitable or you are not totally satisfied, providing you notify us within 7 working days from receipt of the goods and return to us unsoiled, unused and in original packaging you will be entitled to an exchange or refund. You will be required to arrange and pay for the return, they should be well packed and clearly labelled enclosing your returns form and sent back to: ( A refund will be issued for the value of the goods excluding postage costs.)

Returns Department
Romsley Country Store Ltd.
St. Kenelms Road
Romsley
West Midlands
B62 0PG

It is your responsibility to obtain proof of postage, as should a returned parcel become damaged or lost we will not compensate. You will be responsible for the cost of cancelled or unwanted items

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Veterinary Medicines:

Miss S Smith - SQP number QEA8324 

VMD premises Number: 1085258 - Approved premises for the retail supply  of POM-VPS and NFA-VPS veterinary medicines 

 SQPs http://www.vmd.defra.gov.uk/registers/sqpregister.aspx

http://www.vmd.defra.gov.uk/ProductInformationDatabase/

https://www.vmd.defra.gov.uk/adversereactionreporting/

 https://www.vmd.defra.gov.uk/adversereactionreporting/

 

 

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